Jaguar, Buick Dethrone Lexus in Reliability
2009 Jaguar XF-Series
NEW YORK – Jaguar and Buick surged to the top of J.D. Power and Associates' closely watched vehicle dependability study this year, tying for the No. 1 spot and dethroning Lexus for the first time since the Japanese luxury brand has been a part of the survey.
"Buick and Jaguar both lead the industry in nameplate performance," said Neal Oddes, director of product research and analysis at J.D. Power. "In terms of individual model performance, Lexus and Toyota still do very, very well."
The annual study measures problems experienced by the original owners of vehicles after three years. Suzuki owners reported the most problems among the 37 brands assessed by J.D. Power.
HT: J.J. Howe
6 Comments:
This would more likely indicate a JD Power survey problem than a reliable Jaguar or Buick. Do they still make or service Buicks?
Regards, Don
That Jaguar is ranking so high is no surprise - they're alone among all the auto industry OEMs in holding themselves to Six Sigma standards for their own operations. By contrast, the other carmakers hold their suppliers to those standards, but not themselves.
Here's a neat interview with David Brunson from 2007 that gives a pretty good snapshot of what they've been doing to get here.
As for Buick, well, kudos to GM's suppliers. You guys really pulled them over the line!
If you had gone to one of the auto shows this year, you'd see that GM has made a quantum leap in quality and design. Too bad it may be too late to save them, because cars like the Cadillac CTS are really nice cars.
If only the 80s had never came to kill the American car :( On a side note the new Dodge Challenger is the coolest looking car to come from the US in decades.
Hey "Extreme H", have you checked out the new Camaro? Awesome.
People in this forum are always preaching the need for documentation to legitimize one's opinion. Nevertheless, we still have too many, like Don here, who want so desperately to cling to the notion that domestic autos are of poor quality that they resort to discrediting an authoritative, objective, and highly-respected third-party evaluator, such as JD Power. As a country at the economic precipice, maybe it's a good time to start supporting our home team.
The idea that American cars are somehow substandard really is old news. The current stats do not bear it out and, anecdotally at least, neither do my personal experiences. My family now has 3 excellent GM automobiles and 1 excellent Chrysler. We all love them and have had no problems with them at all. I am all for supporting the home team(s) too but now they actually have earned it with their fine cars and trucks. So, drop the self-loathing negativity and go try out an American car or truck. I promise you will be pleasantly surprised.
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