Professor Mark J. Perry's Blog for Economics and Finance
Before 1995, UPS tracked and traced all packages through a call center, and it would get as many as 600,000 calls on peak days, at a cost to UPS of about $2.10 per call. Now that customers use the Internet to track packages, it costs UPS about 5-10 cents per inquiry.
Dr. Mark J. Perry is a professor of economics and finance in the School of Management at the Flint campus of the University of Michigan. Perry holds two graduate degrees in economics (M.A. and Ph.D.) from George Mason University near Washington, D.C. In addition, he holds an MBA degree in finance from the Curtis L. Carlson School of Management at the University of Minnesota. In addition to a faculty appointment at the University of Michigan-Flint, Perry is also a visiting scholar at The American Enterprise Institute in Washington, D.C.
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