Tuesday, March 13, 2007

Post Office Fixes Long Waits By Removing Clocks

37,000 post offices around the country have removed clocks from retail areas as part of a "retail standardization program" to give the public-service areas a more "uniform appearance." "We want people to focus on postal service and not the clock," said a Dallas spokesman for the U.S. Postal Service, according to this article.

If a government monopoly responds to slow service by removing the clocks to "improve" the service, how does the profit-seeking private sector respond? One example is Papa John's Pizza, which offers the "10 Minute Carry-out Customer Guarantee" - if your pizza isn't ready in 10 minutes, it's free. Maybe the Post Office should give free stamps after 10 minutes, instead of removing the clocks?

Reminds me of this story:

Q: Do you know how many people work at the U.S. Post Office?

A: About half.

0 Comments:

Post a Comment

<< Home