Friday, July 18, 2008

WSJ's Kim Strassel Unloads On The Airline CEOs

Dear CEOs of U.S. airlines:

I want to say thanks for the July 10 email you sent to all your customers seeking to explain why today's air travel experience is so painful. The letter, signed by 12 of you, explained that "oil speculators" -- presumably by betting on future oil prices -- are killing your industry and thus requested that I, as a consumer, pressure Congress to rein in this "unchecked" market "manipulation."

I admit that just lately I'd begun to feel that flying was something akin to having my intestines fished out with a long hook. Actually, I'd been wondering whom to blame for the fact that it would probably be cheaper, easier and maybe even faster to drive to wherever I want to go than to board one of your planes. Suddenly, all is clear.

I now understand that it is oil speculators who set your hiring policies and who must have outlined the three types of people you may employ: those who grunt at me, those who sigh deeply as if my presence has ruined their day and those who are actively hostile to my smallest request.

Continued reading here.

4 Comments:

At 7/18/2008 6:01 PM, Anonymous fred said...

Right on.

I look forward to the day when these executives are driven out of their plush executive suites (by oil speculators disguised as completely disgusted customers) and stand penniless on the streets with their little tin cups.

In sympathy with their plight, I will toss them a small bag of peanuts.

 
At 7/18/2008 6:57 PM, Blogger K T Cat said...

I travel a lot. I've had 95% good experiences with airline personnel. Before he complains about surly airline employees, the author needs to remember that old despair.com line:

"The only common feature in all of your failed relationships is you."

 
At 7/18/2008 7:09 PM, Blogger juandos said...

Well Kim Strassel's complaints aren't new, not by a long shot...

Passengers have been making similer complaints since even before airline deregulation...

All to often the passgers' complaints are an exercise in understatement, massive understatement...

Thirty plus years as an airline employee and now I don't fly at all...

 
At 7/19/2008 10:09 PM, Blogger bobble said...

LOL, you would never see this in the United States, but China Southern Airlines has the right idea on how to deal with oil price increases: China Southern to cut executives' pay
"China Southern Airlines said it will cut the pay of its executives by 10% to help offset rising fuel prices"

please tell me, why do we never see this happen in US airline business? in the US, airlines would cut the productive workers, and/or their pay.

 

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