Thursday, April 19, 2007

Prague, Warsaw, Bucharest: Europe's Bangalores

From today's NY Times, an interesting article "Eastern Europe Becomes a Center for Outsourcing:"

The U.S. may turn to India to fill many of its call-center jobs and the like. But Western Europe is turning more frequently these days to its own backyard, transforming a few urban centers of the former Communist bloc into the Bangalores of Europe.

American companies are cashing in as well. In recent years, I.B.M., Dell and Morgan Stanley, among others, have outsourced services to Eastern Europe, or helped other American companies do so.

What is unusual about Eastern and Central Europe is that their most advanced cities offer a potent mix of attributes that even Bangalore cannot rival: a highly educated, multilingual pool of talent in an increasingly affluent consumer market — all barely a stone’s throw from its prime clients.

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